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Services

Remote Server Management

 

Vigilance is necessary for maintaining the health of the IT environment in any organization. But generally, organizations lack the expertise or necessary resources to do so. If you are focusing your precious time and resources on monitoring the system and resolving server management related problems, you are wasting crucial time and jeopardizing your long-term business prospects.

OTS is here for you so that you can concentrate more on your core business and leave server management and monitoring to us. OTS has been managing mail server for some reputed companies. We have got complete Infrastructure to provide 24X7 support with 3 levels of technologists available.

OTS provides a comprehensive range of solutions and support options. Mail Server management is one of the services that we believe is helpful in case of clean and threat free communication. We support SMTP/SMTPs, POP3/POP3s and IMAP/IMAPs access.  providing backend connectivity to LDAP, MySQL, Oracle, Plain text, CDB, password etc.

Many Webmail scenarios like Squirrelmail, Sqwebmail, Open Webmail, and IMP over horde is supported and customized by us to suit the required deliverable. Collaborative environments are also deployed by as using open-source environment like open-groupware, e-groupware, and open-xchange.

 

Benefits of OTS Remote Management Services

Helps identify problems before they actually occur as experts monitor and troubleshoot your network systems.

 

Smoother running networks allow less down time for the employees.

Any eventual problems are resolved faster as experts in the domain efficiently handle them.

It helps to free your staff from monitoring functions and spending time and resources on solving computer problems.

Have access to up-to-date security software and virus protection software.

Lastly, you have the confidence that the domain experts properly look after your systems and you therefore, can concentrate on the business in hand without worrying about your server health.

Automation of the configuration and provisioning of the server.

Minimizing the cost and time taken associated with the task.

Efficient management of geographically dispersed computer network equipments.

 

What are the possible repercussions if you do not opt for server monitoring?

A very high probability of data loss.

May result in loss of productivity.

Result in failure of data.

Missing out of preventative opportunities before manageable problems turn into crisis and affect Uptime of your organization.

 

Why Outsource to Us?

Implemented Open Source in Pakistan's most known companies

Mailing solutions implemented by OTS having more than a thousand users

Pure open source player - since 1998

Good team capable of handling projects of any size

 

The key value propositions include

Reduced operating Costs while never compromising quality

Innovative approach

Flexibility in resizing and scaling team quick response

 

Professional Server Management

Supported Operating Systems: Linux

 

Recommended for all dedicated or co-located servers, this plan is often employed on web hosting servers that need maximum uptime and require a reasonable level of external management. Customers with management plans are given priority to those without and will be able to contact Server Surgeon 24 hours a day, 7 days a week for immediate service during emergencies. Those without management plans will have to wait until regular business hours as well as pay higher hourly rates.

 

Services include:1 hour of "by request" system administration time per month

24/7 monitoring of server and services & 24/7 emergency on call access

Daily patching & security updates (Linux only)

10 minute live response to server and service outages

 

Enterprise Server Management with Security

Supported Operating Systems: Linux

This plan includes everything in the Professional Management plan above plus

Advanced Server Linux Hardening package

Daily security monitoring and live response

On the box process, disk, and CPU monitoring and live response

Custom by request monitoring (application monitors, URL monitors, log monitors, etc.)

10 minute live response to security and custom monitors

 

Managed Full System Backup

Supported Operating Systems: Linux, Windows 2000/2003, BSD, OSX

Having a current mirror or copy of your complete file system stored on a secured, external server is a must if you intend to be able to rebound from a crashed disk, security compromise or similar issue. Our Full System Backup uses the readily available to transfer your data to our server. We fully configure the backup for you based on your needs, provide the transfer of the data to our servers, and provide monitoring to insure backups are valid and occurring at regular frequencies

 

Essential Linux Hardening

 

BFD - (Brute Force Detection) - Most Linux servers on the Internet are attacked by brute force multiple times each week. BFD detects brute force connections and automatically enters the offending IPs into the firewall to be blocked.

 

SSH Server Hardening - Locks down and hardens the SSH server. Provides additional protection against brute force attacks.

 

Firewall Installation - APF (Advanced Policy Firewall) iptables based firewall and anti-dos rule sets.

 

LES - (Linux Environment Security) - Enforces root-only permissions on system binaries as well as other restrictions on system programs.

 

/tmp, /var/tmp and /dev/shm Hardening - The /tmp, /var/tmp and /dev/shm directories are the most common cause of security compromises on web hosting servers. Hardening prevents execution of malicious scripts from being launched from these directories.

 

Disable Unused Services/Software - Unused services and software are disabled to prevent them from being exploited.

 

Advanced Linux Hardening

Everything in the Essential Linux Hardening

Mod-Evasive - Blocks HTTP Denial of Service attacks.

 

IM - (System Integrity Monitor) - Automatically monitors and restarts required services including HTTP, FTP, DNS, SSH, and MYSQL.

 

LSM (Linux Socket Monitor) - Identifies and alerts you when rogue services are started on your server.

 

SPRI - (System Priority) - Sets the priority to current processes being run on your server, decreasing load 5-25%.

 

PSAD - Detects port scan attacks and and automatically enters the offending IPs into the firewall to be blocked.

 

CHKRootKIt - Simple script that detects software used by hackers. It scans once a day and emails the client if any suspicious scripts are found.

 

Mod-Security - Adds another layer of security for your web applications. (Note: Mod-security will only be installed by request when you order this package as its rules can break certain websites -- if you want mod-security installed on your servers please let us know.)

 

Anti Virus & Anti Spam

Features of using this system include:

Customized Clam Antivirus installation

Customized SpamAssassin installation

Automated hourly virus and daily spam signature updates

Customizable RBL (Realtime Blackhole List) checks

Customizable whitelists and blacklists

Customizable attachment filename and file type checks

Customizable per-domain rules

Bayesian spam filtering